Payment, download, shipping

Payment options

Note: PayPal is the service provider for payments on ccvision. Deactivate the "Open PayPal account" button if you do not wish to open a PayPal account.

Problems with the payment process

We use PayPal as a service provider for all payment transactions. If display errors or error messages occur, it is possible that ad blockers are interfering with the connection to PayPal. In this case, we recommend deactivating ad blockers or using a different Internet browser.

Issue SEPA direct debit mandate

We offer the SEPA direct debit option throughout the EU. You have the option of specifying this during the ordering process in the shopping cart.

Invoice – will I receive one by post?

Yes, after each order you will receive an email with the order confirmation and an email with the invoice in PDF format. When physical goods are shipped, the invoice is enclosed with the goods.

Invoice – can I also pay online?

Pay creativ collection/ccvision invoices conveniently online via Paypal or credit card: pay now

Download files directly after purchase

Individual files (vehicle drawings, vector graphics and photos) can be downloaded directly after purchase via the shopping basket. You will also receive an order confirmation by e-mail with the download link, which is active for 72 hours. Depending on your browser settings, you will be asked in which directory (folder) the file should be saved, or the file will end up directly in the "Downloads" folder on your computer.

You will receive some files as a compressed ZIP file. To be able to open them in your graphics programme, you must first unpack the ZIP file. Usually a double-click is sufficient, otherwise use a decompression programme.

Subscription orders are processed as quickly as possible during our business hours. As a rule, you will receive an e-mail shortly after your order with the authorisation to download.

Download not possible despite subscription

Important: Only log in with the e-mail address you entered when you purchased the subscription. If you enter a different e-mail address, you will not be able to download any files. If the problem persists, please call us on +49 761 479240 or send us an e-mail (please have your customer number ready or quote it).

If you have several e-mail addresses or change them over time, it can quickly lead to confusion. You can view and note your e-mail address at any time in your profile after logging in.

Right of return – can the goods be returned?

The order is without risk: You have a right of return within 10 days for sealed data carriers. The entire contents of the DVDs can be seen in the manual supplied. Online products (images, graphics, vehicle templates) and Etat-Online are excluded from this regulation.

Shipping costs

We ship within Germany with DHL. Only the actual costs incurred will be charged. We ship all orders as quickly as possible (usually within 24 hours) and deliver worldwide:

Weight class Country of delivery Shipping costs
1 - 2 kg Germany € 6,00
France € 23,00
Austria € 19,00
Switzerland € 37,00
Spain € 37,00
. . .
2 - 5 kg
(e.g. creativ collection CAR-SPECIAL®)
Germany € 8,00
France € 31,00
Austria € 21,00
Switzerland € 38,00
Spain € 41,00